A manager is responsible for the application and performance of knowledge. Accept the fact that we have to treat almost anybody as a volunteer. Business, that's easily defined - it's other people's money. Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information. Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got. Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. Efficiency is doing things right; effectiveness is doing the right things. Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs. Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they
Compendium on Work, Health , Learning , Social and Spiritual Aspects of Leading a Complete Life