Communication involves five steps : -Hearing -Remembering -Understanding -Evaluating -Responding * You interrupt and do not allow the person to communicate freely . You are busy with your own thoughts *You do not listen to what the other person is saying . Your mind is floating around with other thoughts , mostly out of context . *Your lack the ability to think through hard and ask the right questions. Asking good questions clarifies your mind and forces you to think hard . *Letting your emotions take control of you . Your reaction takes control of you and not your thought . *You are arrogant . You fail to admit you are wrong and take corrective action. Flexibility in thinking and admitting your mistake makes you larger in front of others . The above thoughts are courtesy a webinar by Brian Tracy
Compendium on Work, Health , Learning , Social and Spiritual Aspects of Leading a Complete Life