Communication involves five steps :
-Hearing
-Remembering
-Understanding
-Evaluating
-Responding
* You interrupt and do not allow the person to communicate freely . You are busy with your own thoughts
*You do not listen to what the other person is saying . Your mind is floating around with other thoughts , mostly out of context .
*Your lack the ability to think through hard and ask the right questions. Asking good questions clarifies your mind and forces you to think hard .
*Letting your emotions take control of you . Your reaction takes control of you and not your thought .
*You are arrogant . You fail to admit you are wrong and take corrective action. Flexibility in thinking and admitting your mistake makes you larger in front of others .
The above thoughts are courtesy a webinar by Brian Tracy
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