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Emotional Intelligence - ERP implementation

More than intelligence I would say that emotional intelligence makes far greater impact in the running of an organisation .Its the ability to deftly deal with your colleagues , bosses and subordinates and creating a win-win situation that rejuvenates the spirit of an organisation and helps to cross impossible barriers.

My friend in a Chennai based company had once observed during the implementation of an ERP Process where the coordinator was a sound technocrat and lacked patience . He was more involved in exposing the stupidity and indiscipline of the operating functions and less in aiding the process and making it doable . The net results were obvious . Having joined a few months after the start of the ERP Process he first expended his energy in exposing the faulty design by the operating functions who briefed the designers and subsequently the designers themselves because of lack of suave programming skills . It was finally discovered that the cost of retaining this individual for a period of more than 3 years was more than the cost of ERP itself .

Had this gentleman taken the entire team into confidence and pushed through the process with less focus on the technical issues would have found much greater success . He could have created task forces which would make regular presentations and imbibe a spirit of competition and the desire for perfection which could have stepped up the smell of the place .This would also have helped the top management to have greater confidence in the operating functions.

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http://www.forbes.com/sites/travisbradberry/2014/01/09/emotional-intelligence/

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