This ability makes a lot of difference in negotiations , ability to handle bosses , subordinates and those you need to handle as a manager .
Chapter 17 verse 15 has an answer to this .
1.The first quality is Without Excitement --- Anudvegakaram
The speech should be non-impulsive and should emanate from thought, refllection and judgement . It should not spring directly from the mind .
2.The second quality of speech is that it should be truthful - Satyam
The facts should be precisely stated without opinion polluting it . It should be without bias or prejudice.
In Sanskrit it is known as Satyam .
3.The third quality of speech is that it should be pleasant and free from ego or selfish motive. It should be towards a high ideal and directed towards a common cause or purpose . This is known as Priyah.
4.The fourth quality of speech should be Hitam ... directed to a higher cause to benefit the community at large. It is in the best interest of one and all .
5.Strangely the fifth quality of speech is the practice of Self Study. Self-study indicates something different from study or expression. Self study gives you Knowledge of Self. Deeper the Knowledge you have the more mature , humble and less expressive you become. Studying and gaining wisdom becomes the basis of austerity of speech.
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