1. First Impressions Matter
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Smile Slowly — Don’t flash an instant smile at everyone; let it "spread" naturally to seem genuine.
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Sticky Eyes — Maintain slightly longer eye contact than usual to create warmth and trust.
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The Big-Baby Pivot — Turn your body fully toward someone when they start speaking, as if they’re the most important person in the room.
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Flooding Smile — Greet people with enthusiasm as though they’re a dear friend you’ve missed.
2. Building Instant Rapport
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Use the “What’s in it for them?” mindset — Shape conversations to match the other person’s interests.
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Echoing — Repeat key words they use; it shows attentiveness.
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“Premature we” — Use we, us, our early to create a feeling of shared identity.
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Parroting — Repeat the last few words someone says to prompt them to elaborate.
3. Small Talk That Feels Big
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Never the Naked Introduction — Add something interesting after introducing yourself (“Hi, I’m Alex — I run a coffee brand that experiments with flavors from around the world”).
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Be a Word Detective — Listen for hints in what they say and ask about them.
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Skip the Clichés — Instead of “How are you?”, use more engaging openers tied to context.
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The Swiveling Spotlight — Keep turning the conversation toward them, rather than monopolizing it.
4. Conversational Body Language
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Mirroring — Subtly match posture, gestures, and tone of voice to build subconscious rapport.
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Head Tilt — Slightly tilting your head while listening conveys interest.
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Lean In — But Not Too Much — Lean slightly when listening, lean back when speaking to appear confident.
5. Keeping Connections Alive
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Never Let the Conversation Die — Have “fallback questions” ready (“How did you get into that?”).
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Call Back — Refer to something they told you in the past to show you remembered.
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Compliment in Stereo — Compliment someone to a third person who will relay it back — it often feels more genuine than direct praise.
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Be a VIP for the Little People — Treat everyone (assistants, servers, security) with equal respect; word travels fast.
6. Deeper Relationship-Building
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Be a Secret Searchlight — Genuinely be curious about others’ lives rather than waiting for your turn to talk.
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Never Break the “Flow” — Avoid abrupt topic changes; let conversation transitions happen naturally.
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Make Them Feel Like the Only One in the Room — Don’t glance around, check your phone, or look over their shoulder.
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